5 Star Service

Why Choose Seriousmowers.com

Delivery Methods

Why Choose Seriousmowers.com

Seriousmowers is a trading name of E P Barrus Ltd, a Great British Company founded in 1917, who have been supplying the Lawn & Garden trade with product for the last 35 years.

Seriousmowers is dedicated to providing you with the finest levels of service with the highest quality of garden equipment.

Whether you're looking for a small electric mower or a lawnmower that gives you that professional finish, you'll find all you need at Seriousmowers. Our extensive range of garden equipment includes Mowers, Ride-on Tractors, Chore Performers, Brush & Hedgecutters and Petrol Buggies.

Quality of product and Service are our hallmarks, we deliver products FREE to your door, with a large proportion of our product being fully assembled, ready to GO, by one of our 350+ specialist dealer network throughout the UK.

Our local, personal after sales service from our dealer network is second to none, providing you with total peace of mind.

So, welcome to our newly launched website, intended to be an inspiring, interesting and rewarding experience that will take all the stress out of shopping for that piece of essential Garden Equipment.

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Delivery Methods

Understanding our 3 Tier delivery Service

Due to the varying size and complexity of products Seriousmowers have to offer, this is supported by a '3 tier delivery' service level.

In order to maintain our high levels of service, Seriousmowers is only able to deliver to the UK mainland. We regret we cannot ship to the Highlands, Islands and Northern Ireland. The following offshore addresses are excluded: the Isle of Wight, Isle of Man, Channel Islands.

All 'standard' delivery is FREE, no matter how small or large your order (this excludes any 'express' delivery options you may choose, i.e. Saturday or a time request delivery).

The '3 tier' services levels are listed below, and can be recognised throughout the site by the following symbols shown:

Service Level 1

This symbol indicates that the product that will be delivered directly to your door via a private courier company such as Business Post.

On our FREE 'standard' delivery service, we send most items out same day or next day for delivery within two or three working days (up to 40 kilos in weight). If you need any item(s) in a hurry or by a specific date/time you may choose the Express' Delivery option, which is a chargeable service (when ordering online you'll be given a chance in the checkout procedure to indicate which 'express' service you wish to take up).'

The 'Express' Delivery options and costs are as follows:
(This option can only be taken up with the Service Level 1 offering).

• Before Midday (Monday - Friday) £15.00
• Saturday Morning Delivery (By Midday) £35.00

(To take advantage of the 'express' service options your order needs to be placed by 3 pm the previous working day, for next day)

If you are not in when they try to deliver, they will leave a card letting you know there has been an unsuccessful delivery attempt and giving you a number to call to rearrange delivery. If there is a safe place where the items can be left (e.g. 'round the back' or 'in the garage') please let us know at the time of ordering (You will be given a chance in the checkout procedure to leave these instructions that we will pass on to our couriers).

Service Level 2

This symbol indicates that the product that will be delivered via our local independent Seriousmowers authorised specialist dealer.

• After placing your order with any item(s) carrying this symbol, Seriousmowers will call you within 3 days to explain the process. Your order will then be allocated to a Seriousmowers authorised specialist dealer in your area (based on your delivery address postcode). Seriousmowers will then despatch your required products to our specialist dealer.
• On receipt of the product(s) your Seriousmowers specialist dealer will unpack and fully assemble.
• Your Seriousmowers specialist dealer will quality check and carry out a pre-delivery inspection (including if appropriate charging the battery, filling with oil and running the machine).
• Your product(s) will then be delivered by a Seriousmowers specialist dealer at a convenient delivery time to you.
• Your specialist dealer will give brief instruction on safe operation, safety features and future care of your product.
• Your product is handed over to you complete with service book and owners manual and any future service requirements will be covered by the Seriousmowers specialist dealer.

Service Level 3

This symbol indicates that the product that requires a full demonstration before you purchase.

• The demonstration will be carried out via one of our local independent Seriousmowers authorised specialist dealers.
• We can carry out demonstrations to postal areas in the Mainland UK, including Northern Ireland. We regret that demonstrations are not available for any Island/off shore locations.

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